PHDream (“we,” “us,” or “our”) operates this platform, including our website and mobile application (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By registering for or using the Platform, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
We collect the following types of information when you register for, access, or use the Platform:
Account Information
- Username and password
- Mobile number
- Real name (if provided)
- Email address (if provided)
Transaction Information
- Deposit and withdrawal records
- Payment method details (e.g., GCash, Maya, GrabPay, Bank Transfer, Cryptocurrency)
- Betting and gameplay history
Technical Information
- IP address
- Device information (device type, operating system)
- Log-in timestamps and session activity
- Cookies and similar tracking technologies (see Section 6)
Communication Information
- Records of your interactions with our Customer Support team via Live Chat, Phone, or Email
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process deposits, withdrawals, and other transactions
- Verify your identity and prevent fraud, including duplicate account detection (e.g., matching IP address, bank card, or phone number across accounts)
- Administer bonuses, promotions, and the VIP Reward Club
- Calculate and distribute referral and commission earnings
- Provide customer support
- Comply with PAGCOR regulations and other applicable laws
- Improve the security, functionality, and performance of the Platform
- Send you service-related updates and, where you’ve consented, promotional communications
Legal Basis for Processing
We process your personal information based on:
- Your consent, given at the time of registration and continued use of the Platform
- The necessity of processing to perform our obligations to you (e.g., processing your transactions)
- Our legal obligations as a PAGCOR-licensed operator, including compliance with anti-fraud, anti-money laundering, and player protection requirements
How We Share Your Information
We do not sell your personal information. We may share your information with:
- PAGCOR and relevant regulatory bodies, as required for compliance and oversight
- Payment providers (GCash, Maya, GrabPay, banks, cryptocurrency processors) to complete your transactions
- Service providers who support our operations (e.g., hosting, fraud prevention, customer support tools), under confidentiality obligations
- Law enforcement or government authorities, when required by law or a valid legal process
Data Security
We implement reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission protocols for transactions and restricted internal access to player data.
No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in during your session
- Remember your preferences
- Understand how players use the Platform, to help us improve it
You may adjust your browser settings to refuse cookies, though this may affect certain features of the Platform.
Data Retention
We retain your personal information for as long as your account remains active, and for a reasonable period afterward to comply with legal, regulatory, tax, and accounting requirements, or to resolve disputes.
Your Rights Under the Data Privacy Act
As a data subject under RA 10173, you have the right to:
- Be informed of how your personal information is processed
- Access your personal information held by us
- Correct any inaccurate or outdated personal information
- Object to certain processing of your personal information
- Request the deletion or blocking of your personal information, subject to legal and contractual retention requirements
- File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated
To exercise these rights, contact us using the details in Section 11.
Children’s Privacy
The Platform is intended for individuals who meet the legal age requirement for online gaming in the Philippines. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take steps to close the account and delete the associated data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may reach us at:
- Address: 271 Osmeña, Tondo, Manila City, Metro Manila, Philippines, 1012
- Data Protection Officer: dataprotection@phdream1.org
- Live Chat: Available 24/7 directly on the PHDream platform
- Phone:
- Email: contact@phdream1.org